Contact

One form, two jobs: tell us what you need and we will answer with a real number, or tell us what we do not stock and we will tell you honestly whether we can get it.

Sourcing requests

This catalog is deliberately short. We stock what Viori buys at production volume, which is the only reason our prices sit where they do. If you need something outside it, say so on the form. Where we can buy it well we will quote it. Where we cannot, we will say so and point you at whoever does it properly rather than brokering it badly and marking it up.

What to include: the INCI name, the grade, the volume you expect to buy in a year, and the date you need first delivery. An INCI name and a volume is enough to get a real answer. A product name without an INCI usually is not — four different materials are sold as “rice ferment” in this market and their prices span $27 to $256 per pound.

Quotes above the catalog sizes

Published prices run to the largest pack on each product page. Above that it is a quote, because freight starts to matter more than the material. Tell us the volume and the ship-to and we will come back within one business day.

Documents

Ask here and we will send what we hold: SDS, TDS, lot COA, allergen, GMO, BSE/TSE and vegan statements. No account, no charge, no vendor-qualification fee. Say which material and which lot if you have it.

Self-serve download from each product page is how this is meant to work and is not built yet. Until it is, the form is the route.

What we will not do

We will not quote a material we have not bought, qualified and held. We will not confirm a certification we cannot evidence per lot. If the honest answer is that we are the wrong supplier for you, that is the answer you will get.

Quotes come back in one business day. Technical questions go to a formulator, not a call centre.

Desks

Sourcing desk
sales@inventoryhandling.com
Quotes, availability, pack-outs, samples
Quality & regulatory
support@inventoryhandling.com
CoA, SDS, questionnaires, certification scope
Logistics
support@inventoryhandling.com
Bookings, sailing schedules, customs, claims
Accounts payable
accounts@inventoryhandling.com
Invoices and remittance

Offices

  • Lehi, Utah — head office Sourcing, quality and commercial 07:00–17:00 Mountain
  • Orem, Utah — warehouse US stock, repack and outbound freight. Every order ships from here, so this is the origin your carrier rate is quoted from. 07:00–17:00 Mountain
  • Ningbo, Zhejiang — origin office Supplier audit, consolidation, export documentation 09:00–18:00 China Standard
Payment security. IHL will never notify a change of bank details by email. Any message appearing to come from IHL that asks you to update payment details should be treated as fraudulent and reported to the sourcing desk.

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Annual volume